Please be sure to update your T-Mobile FamilyWhere app to the latest version (

I forgot my password. What should I do?

Users must be logged into their My T-Mobile account as a Primary Account Holder to register for or sign into FamilyWhere. If you are unable to log into your My T-Mobile account, go to and and click on Forgot your password?.  You will then be guided through the process of resetting their password.

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