General Registration Issues

Before registering for T-Mobile FamilyWhere:

Are you the Primary Account Holder?

Please make sure that you are designated as the Primary Account Holder (PAH) within your T-Mobile family plan. For security purposes, only the PAH is able to register for the service.

If you are not certain that your number is already established as the PAH, you will have to contact T-Mobile Customer Care to set a PAH line before you will be able to complete the registration process. The instructions to establish a PAH can also be found online at: http://support.t-mobile.com/docs/DOC-1694.

Does your account have Content Blocking disabled?

Our service is not compatible with family plans that have Content Blocking enabled. This feature prevents us from being able to bill you for FamilyWhere once the 30-day free trial period is over and is a common issue preventing customers from being able to successfully register for the service.

To remove Content Blocking, you'll need to connect with T-Mobile Customer Care.

Is your Family Allowance or Spending Limit high enough to cover the cost of FamilyWhere?

If there is currently a Family Allowance established on your T-Mobile family plan, it is important to make sure that it is set high enough to include the monthly fee of $9.99.

To manage your spending limit, you'll need to connect with T-Mobile Customer Care.

If you're still unable to register for a FamilyWhere account...

You can open a trouble ticket with the FamilyWhere Support team. We'd be glad to help!

Have more questions? Submit a request

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